Acceptance and scope
These Terms of Use (“Terms”) govern your use of ConceptMem and form an agreement between you and LumenLabs Development LTDA (CNPJ 48.155.438/0001-75), based in Brazil (“LumenLabs,” “we,” or “us”). The “Service” includes our website, console, managed databases, hosted REST API and MCP endpoint, and TypeScript SDK.
By creating an account or using the Service, you accept these Terms. If you act for an organization, you must have authority to accept them on its behalf. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal data; accepting these Terms does not replace consent where separate consent is required.
How the Service works
ConceptMem is a managed database service for applications and AI agents. Incoming observations propose changes to a workspace. Consolidation evaluates them against the applicable schema and policies and may apply, skip, refuse, or hold a change for review. Current records and their history are kept separately.
You are responsible for selecting appropriate rules and reviewing write results, including refusals and pending reviews. A stored record reflects accepted observations; it is not independent verification that information is true. Exports and generated views do not change the underlying records when edited.
Available features, capacity, and AI capabilities depend on your plan and service configuration. Integrating through the SDK or an endpoint grants access to the managed service, not a license to deploy its private server implementation.
Accounts, workspaces, and agents
- You must be at least 18 and legally able to enter this agreement. Provide accurate account information and keep it up to date.
- Protect your password, API keys, and authorized sessions. You are responsible for managing the people, applications, and agents you authorize to use your workspace.
- An authorized integration can read or propose changes within its permissions. Review access before connecting a client and revoke credentials when access is no longer needed. Organization administrators manage workspace access and settings.
- If you suspect unauthorized access, revoke affected credentials where possible and contact maximiliano.veiga@lumenlabs.dev promptly.
Acceptable use
Use the Service lawfully and within the access and usage limits of your plan. Do not:
- Submit content you have no right to use, infringe another person’s rights, or process personal data without an appropriate legal basis.
- Bypass access controls, probe another customer’s workspace without authorization, or attempt to extract private credentials or service source code.
- Distribute malicious code, disrupt the Service, or evade rate limits, storage limits, billing controls, or other safeguards.
- Reverse engineer non-public parts of the Service or systematically extract non-public designs to build a competing product, except as applicable law permits.
Your content and data
You retain your rights in the data you or your authorized users and agents submit, including observations, entities, facts, relations, and schemas (“Workspace Content”). You grant LumenLabs a non-exclusive right to host, store, process, and transmit that content as needed to provide, secure, maintain, and support the Service, including processing by the providers described in our Privacy Policy. This does not transfer ownership of your content to us.
You are responsible for the legality and suitability of Workspace Content, notices to affected individuals, and any required permissions. Limit personal data to what your application needs. Before submitting sensitive or regulated data, confirm that the Service and your configuration meet the requirements applicable to your use.
Retraction and supersession change the current state while preserving history; they are not erasure requests. See our retention and deletion explanation for the distinction and how to request removal.
AI and third-party integrations
Hosted AI features may send relevant content to the provider configured for the Service, such as OpenAI, Anthropic, or Google. Depending on the operation and enabled policies, this may include extraction, synthesis, conflict assessment, semantic checks, or embeddings. Some processing can occur as part of a write workflow.
Clients and agents you connect may independently receive, store, and process retrieved data under their own terms and privacy policies. Disconnecting a client does not delete copies it has already received. Review those policies before granting access.
AI output may be incomplete or incorrect. Verify results before using them for decisions that affect people, finances, safety, or legal rights. Third-party availability and behavior are outside our direct control; this does not remove obligations we have under applicable law.
Plans, billing, and cancellation
Free and paid plans have different usage limits and capabilities. The pricing page and checkout identify the price, currency, billing interval, and applicable conditions before you subscribe. Payments are processed through Stripe. You authorize recurring charges for the subscription you select until cancellation takes effect.
Manage your subscription and renewal through Billing & usage and the linked billing portal. The portal shows the effective date of a cancellation or plan change. Stopping use or deleting a workspace does not, by itself, cancel an account subscription.
Unpaid charges or usage above your plan’s limits may restrict access to paid features or additional writes. Contact us about billing errors or refund requests. Any mandatory cancellation, withdrawal, or refund rights under applicable law remain available.
We will give advance notice of material price or plan changes affecting an existing subscription, including when they take effect, so you can decide whether to continue. Beta and preview features may change or be discontinued.
Our intellectual property
LumenLabs or its licensors own the Service’s software, design, and branding. These Terms give you a limited right to access and use the Service, subject to your plan and these Terms. Separately licensed SDK components and third-party software remain subject to their respective licenses. Your Workspace Content remains yours.
Suspension, export, and closure
You may stop using the Service at any time. Authorized administrators can delete a workspace through its settings; contact us to request account closure. Export the data you need before deletion or closure, and cancel any subscription separately.
We may restrict or suspend access for a material breach, non-payment, a legal requirement, or a threat to the Service’s security or integrity. Where reasonably possible, we will explain the reason and give you an opportunity to resolve it. Urgent security or legal circumstances may require immediate action.
When access ends, your right to use the affected Service ends. Contact us if you need help recovering an export; access may be limited by security or legal requirements. Retention and deletion are addressed in our Privacy Policy. Clauses that by their nature apply after closure, including outstanding payment obligations and liability provisions, continue to apply.
Availability and warranties
To the extent permitted by law, the Service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Unless separately agreed in writing, we do not promise a specific uptime or recovery target, uninterrupted availability, or error-free consolidation and retrieval. Maintain exports appropriate to your needs. These provisions do not exclude mandatory legal guarantees or commitments in a separate agreement with you.
Responsibility and liability
To the maximum extent permitted by law, LumenLabs is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, revenue, or profits arising from use of the Service. Our total liability for claims under these Terms will not exceed the greater of the amount you paid us for the Service in the 12 months before the claim or BRL 100.
These exclusions and limits apply only where legally enforceable. Nothing in these Terms removes mandatory consumer rights, data protection rights, or liability that cannot lawfully be excluded or limited.
Third-party claims
To the extent permitted by law, you are responsible for third-party claims and reasonable costs caused by unlawful Workspace Content you submit, your breach of these Terms, or your infringement of another person’s rights. This does not require you to cover losses caused by LumenLabs’s own breach or unlawful conduct.
Governing law and disputes
Brazilian law governs these Terms. Contact us first so we can try to resolve a concern. Disputes may be brought before the courts of the district of LumenLabs’s registered office in Brazil, subject to any mandatory rules giving you the right to bring a claim elsewhere. Nothing here restricts access to consumer or data protection authorities.
Changes to these Terms
We may update these Terms as the Service evolves and will show the revision date on this page. For material changes, we will provide additional notice and state when they take effect. Continued use after that date constitutes acceptance where applicable law permits; we will request express acceptance where required. If you disagree, you may stop using the Service and arrange cancellation and export.
Contact us
Questions about these Terms, billing, or account closure can be sent to maximiliano.veiga@lumenlabs.dev. The Service is operated by LumenLabs Development LTDA (CNPJ 48.155.438/0001-75), Brazil. You can also visit our contact page.